Comcast disconnects again

Synchronization lost
Well! They did it again! Comcast disconnected my cable service again. My modem log shows that synchronization was lost 2008-04-07 15:31:33. That is the time they disconnected the cable. I don’t think that there is any question that this is harassment. The only question is what I should do about it. Certainly if I were to sue Comcast, I need to show that these disconnections were deliberate. Unless I knew somebody on the inside who was involved, such a showing would not be possible. I could also show some monetary harm and sue for damages. However, even if I won, such a suit would only pay for the attorney.

They deleted my Web-Mail
Comcast’s response to my complaints has been to delete all my Web-Mail messages, folders, and contacts! I complained that only a small portion of the Email that I sent to my contacts was actually delivered. I also complained that much Email that was sent to me also never arrived in my Web-Mail account. The complaints fell upon deaf ears as I wrote to the Philadelphia office as well as the on-line Email so-called help.

On February 13, 2008, I got an Email response from the Boston office of Comcast. I was going to save it in one of my on-line Web-Mail folders. That is when I discovered that the folder was missing –as well as all the others, plus my contacts. Basically, everything in my Web-Mail page is gone including, of course, the evidence of all the blacklisted Email messages I sent that were returned because Comcast was blacklisted by various mail-clients around the country. How can a communications company get away with this? Of course that’s a rhetorical question. They are unregulated and have access to your bedroom. Therefore they can do anything they want. It’s really just that simple.

Street fighter
I need to get them at their own game. I need to show them that they shouldn’t mess with a former street fighter.

No TV and no Internet
Last night, when I returned home from work, I turned on my television to catch the news. No cable! I do have an outside antenna, available at the push of a button, so I was able to see the channel 4 news. However, I was unable to connect my computer to the Internet so I started the hour-long telephone-tag with Comcast. The idiot-parrot on the other end of the phone kept telling me that the cable wasn’t disconnected! It took over fifteen minutes to convince him that just because his computer screen doesn’t show a disconnection order, doesn’t mean that it wasn’t disconnected!

The usual Comcast help
I got transferred to somebody who was supposed to “help” me get my computer working! There was a ten minute wait for this “service.” I told the idiot-savant that without a connection to their cable he wasn’t going to be able to help me. It didn’t matter. He started “probing” for my cable modem and announced; “I can’t see it on-line. Will you make sure that it is plugged in and properly connected…?” My response that it wasn’t “connected,” because the cable was disconnected, fell upon deaf ears.

More time wasted
After wasting over an hour, a repair order was scheduled for next Wednesday.